Return Policy
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Approval Process:
- Prior to production, we will provide a digital image of a physical stitch-out for your custom hat design.
- It is the customer's responsibility to carefully review and approve the stitch-out, ensuring it accurately reflects the intended design, colors, and specifications. - Returns and Refunds:
- We understand that discrepancies may occur, and we stand behind the quality of our products.
- If your custom hat does not match the approved stitch-out, we will gladly accept returns or process a refund.
- To initiate a return or refund, please contact our customer service team within 15 days from the date of receiving your order.
- Digitizing fees on orders of less than 12 hats are non-refundable. - Eligibility for Returns:
- To be eligible for a return or refund, the custom hat must not have been worn or used.
- The product must be in its original packaging. - Process for Returns:
- Contact our customer service team at ___________________ to initiate the return process.
- Provide your order number, details of the issue, and, if possible, include images that clearly depict the discrepancies between the received product and the approved digital stitch-out.
- Our team will guide you through the return process, including the return shipping instructions. - Inspection and Resolution:
- Upon receiving the returned product, our quality control team will inspect it to verify the discrepancies.
- If the issue is confirmed, we will proceed with either a replacement or a refund, based on your preference. - Timeframe for Resolution:
- We aim to resolve return and refund requests promptly. Please allow 7 business days from the date we receive the returned product for our team to complete the inspection and processing. - Contact Information:
- For any questions or concerns related to returns, please contact our customer service team at ________________________
This return policy is effective as of 3/7/2024 and may be subject to change. Please check our website or contact customer service for the most up-to-date information.
Thank you for choosing Order Embroidered Hats. We appreciate the opportunity to serve you and ensure your satisfaction with our custom hats.