FAQ

How do I contact you?

To contact us, please use the contact us page. We prefer to keep all communications electronic. This keeps a record of what was discussed, and any of our team members can look back on past communications that have happened regarding an order. We are a very small team, and we process many designs, orders, and customer requests per day. If you have an existing order and a phone call is necessary, email us, and we will arrange a call and reach out to you.

 

What is the turnaround time?

Our current production time is an estimated 10–14 business days (Mon–Friday) after your order has been placed and approved. Once an order finishes production, it is shipped via UPS or USPS and typically takes a few business days to get to your door. Turnaround times are estimates. Most orders are completed and shipped out within the original estimated shipping window we provide. However, sometimes issues come up during production that may delay an order a few days (logo not stitching well, human production errors, blanks on back-order).

 

Where are my hats being embroidered?

We are a company based in California; everything from designing to embroidering your hats happens in-house with our top-of-the line Tajima embroidery machines.

 

Can I order a hat that is not on the list?

Yes, the hats on our list are the most popular, but if you want a specific hat and do not see it, contact us and we will see how we can help.

 

Can you embroider on different items, or just on hats?

We can embroider on anything! Email us for any special requests.

  

Do all your orders come with free shipping and free set-up?

Yes, if you order from the website, you will get free shipping and free set-up. If you want something different, there may be a charge. 

 

Do you have a minimum order?

Yes, currently our minimum is 12 pieces. Because we offer free set-up, 12 pieces are our minimum. If you need less, feel free to email, and we can give you a price less than the minimum.